Returns & Exchanges

At Eco Bike Co., we want you to be fully satisfied with your ride; if your gear isn't the perfect fit, you can return items in their original condition within 30 days of delivery. We are committed to providing a seamless return process to ensure you get back on the road as quickly as possible.

1

Initiate Your Return

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Prepare the Package

Securely pack the unused items in their original packaging, ensuring all manuals, tools, and accessories are included to qualify for a full refund.

3

Ship It Back

Print your prepaid shipping label from the portal, attach it to the box, and drop it off at any authorized carrier location.

4

Inspection and Refund

Once our technicians inspect the returned gear for quality assurance, we will process your refund or exchange within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing